Member of the Institute of Trichologists Professional Standards Authority(tm) Accredited Register

Patient Testimonials

The NHSC sees a large volume of patients every year at our Northamptonshire clinic displaying a wide variety of hair loss and scalp conditions. Here are some of their experiences.

I visited Lisa at NHSC about three weeks ago and I am in complete shock, the difference to my scalp is just incredible. I now know that I have Seborrhoeic Dermatitis (thanks to the handouts from Lisa). Lisa took the time to go through my medical history, following on from a comprehensive questionnaire which I completed prior to the appointment.

An in-depth scan of my scalp was performed, with the benefit of being able to see what was occurring at a magnified level on a monitor screen. After the investigative work I had a Scalp Dermabrasion treatment. In the days after this, I just couldn’t believe the results. My naturally curly hair felt tamer, my scalp is drastically clearer. I did purchase the at home kit and have been using it as Lisa recommended. Now three weeks on, I’m still experiencing the great results, I will continue to follow up with Lisa’s recommendations.

I would highly recommend the services of The Northants Hair and Scalp Clinic, I’m really pleased I finally understand the condition and how I can go about improving the symptoms.

Francesca Murphy

Visited today for the first time and have come out feeling like a weight has been lifted from my shoulders. Lisa was very knowledgeable, and I felt the session was very in depth and gave me confidence, hope and understanding. Thank you so much!


I contacted Lisa in December 2022 due to months of excessive hair shedding, numerous GP visits, generic blood tests and no answer as to what could be causing it! Lisa was absolutely fantastic, professional and so knowledgeable. She immediately put me at ease and after a thorough examination of my hair and scalp was able to diagnose the issues and explain the specific blood tests I needed to ask my GP for. I had these more specific blood tests done and I finally had the answer! Lisa was brilliant and gave me a phone consult to explain my blood levels and give a very detailed bespoke treatment plan. I am so happy and without Lisa I never would have got to the root cause of my hair thinning. I only wish I had gone to see her sooner and cannot recommend her highly enough! Thank you Lisa for all your help and support.

Faye Hughes

I first saw Lisa in March, since then I have had further blood tests and scans which has resulted in me going on permanent medication for underactive thyroid. If I hadn’t seen Lisa I wouldn’t have had the confidence to keep perusing this and it may have gone undiagnosed for a long time. She put me in touch with the best Doctor for the condition she suspected I had from the first set of blood results I showed her, and although I am still on the ‘hair recovery journey’ I am so pleased that I am getting answers. Thank you Lisa.

Charlotte Woodbridge

Thank you so so so much, Lisa! My hair has been falling for some time, maybe 2-3 years, and the volume has decreased so much that my ponytail was not more than the circumference of a 50p coin! I’ve found Lisa through the Institute of Trichologist webpage and had my first appointment in Oct 2020 and it took a few months of treatment to get where I am now but the results are incredible and very noticeable, especially when I hold my hair. The volume is almost back to my normal and we could see on my last appointment lots of new hairs coming. It was worth single every penny I invested, and I couldn’t recommend Lisa’s services enough.

Ligia Ghiorzi

We’re so glad we found Lisa! She was able to help with a very distressing flare up of scalp psoriasis causing hair growth to be severely affected. Lisa explained every stage of the treatment she recommended and was so reassuring throughout. We only had to have 3 appointments at the clinic in conjunction with on-going home maintenance treatments. She has managed to create a calm, friendly, ethical clinic to which we will no doubt return. We have already recommended her services, thank you so much Lisa.

Christine Sargeant

Would highly recommend seeing Lisa if you have worries or anxiety about hair loss. She put me at ease, explained what was happening and kept me involved at every stage. I feel better having had a proper diagnosis with someone who really understands. For a women hair loss is a big deal and it is nice to be able to see someone who is empathetic, I feel in control of the situation now!

Francesca Desquesnes

Lisa made me feel at ease when I felt quite self-conscious about my scalp condition. She was so knowledgeable, she helped me get the correct diagnosis for my scalp condition and also the correct treatment. She was always so friendly and went above and beyond to help whenever she could. I couldn't recommend her services enough; I have already recommended her to many friends. I'm almost a little sad that my scalp condition has cleared up so won't need to have as many treatments now. Thank you Lisa for all your help and I will see you soon.

Julie Daley

I went for a consultation with Lisa late last year and found her to be incredibly insightful and knowledgeable about a vast array of scalp conditions. I’ve suffered with a particular ailment for pretty much the entirety of my adult life and have visited multiple dermatologists who were unwilling or unable to prescribe anything beyond lifelong medication. Since seeing Lisa, my condition has pretty much gone away completely! Honestly, I can’t recommend her enough!

Joseph Powell

Had a lovely hydro hair mist treatment with Lisa. She is so professional and extremely knowledgeable. My hair has been damaged with colouring and being in the sun but now feels so soft after the treatment and looks so shiny! Would thoroughly recommend going to see Lisa if you have any hair problems or just want to treat your hair to some TLC!!

Linda Julie

Fantastic place to go see a very successful hair trichologist who can most certainly help to get you a diagnosis an put you on the right track.

Stephanie Lethbridge

When you notice your hair coming out thick & fast it’s very scary, particularly during lockdown when you’re unable to see any professionals! Luckily I was recommended Lisa, by my hairdresser. Lisa replied very promptly and was able to schedule a zoom call the next day, due to my desperate plea for help! Lisa was able to diagnose after viewing photos and taking an in-depth medical history.

Lisa has supported me on the phone and via email over the past 4 weeks which I am so grateful for. I’ve finally been able to have a face to face appointment (due to lockdown easing) to confirm everything and we have a plan going forward. I honestly can’t recommend Lisa enough, kind, caring and professional during such a trying time for all.

Louise Ward

I’ve suffered from severe hair thinning for the past few years despite taking good care of my hair and diet etc. It was really starting to bring me down - Lisa has not only been able to diagnose exactly what my problem is where GP’s have failed, but has put me on the right track to reverse my condition which is totally treatable!

It is so reassuring to deal with an expert in her field. I cannot recommend Lisa highly enough. My only regret is that I should have seen her sooner. A thousand thank you’s Lisa.

Kerri Money

I received fantastic customer service from Lisa when I reached out to her and I felt she had a good grasp on hair/scalp issues affecting Afro hair - which is my hair type. Would totally recommend her to anyone seeking help, including individuals with Afro Caribbean hair.

Mazvita Horton

I luckily sought the support of Lisa from NHSC for my child who was very sick and losing her hair. After weeks of hospital and GP misdiagnosis, Lisa saw my daughter and did a thorough investigation which resulted in a correct diagnosis, this led to us finally getting the right meds from our GP plus a referral to a dermatologist.

I literally can’t thank Lisa enough as her professionalism and resourcefulness gave us a much desired solution. I strongly recommend Northants Hair and Scalp Clinic for anyone who has concerns or questions about their hair or scalp.

M Green

I am a new patient to the clinic. My experience so far has been smooth and assuring. I had my first part of my consultation via a Zoom meeting due to the current situation with COVID-19. It was very professional with lots of knowledge given to me. I then went into the clinic for a scalp examination which I had my scalp checked with a camera and had my blood works from the past 12 months explained. It was very reassuring. I couldn’t recommend enough! I now have a treatment plan in place and I’m excited to get back on track with a healthy scalp.

Lois Gibbons

My hair has really started to thin. No doubt it has been happening for a while, but i just seemed to notice it suddenly whilst on holiday a few weeks ago, using a shampoo different to the one I normally do, which had left my hair flat. The GP ordered tests but told me that it was likely that all I could do was some "creative hairdressing". This was very distressing.

I found the Northants Hair and Scalp Clinic and I am so relieved. I no longer feel like its the end of the world. Lisa looked through my blood test results in detail, and gave me a history of what was happening to my hair by examining my hair and scalp. She identified how long the issue had been going on, and amazingly, this tied in with a period of extreme stress some months before. She could also see that some of my bloods were ok for "health" but not for hair growth. I am so happy with the recommendations that she has made. I have two different issues happening with my hair/scalp, and to be honest, there is no possible way a GP would have identified these and provided me with the correct treatment. I am hugely grateful, and will be keeping in touch with this clinic in the future.

Elizbeth Burr

To read more testimonials from our patients, visit our Facebook page. If you are suffering with hair loss or scalp problems, contact The Northants Hair & Scalp Clinic to book an appointment with a Trichologist.

Lisa Gilbey MIT

Lisa Gilbey MIT is a registered qualified Trichologist with many years of experience treating patients who are suffering from a broad range of hair loss conditions and scalp problems.

See more Blog Articles »